Former Makerere Guild president Bala David files Shs. 500M lawsuit against Airtel

Telecom giant, Airtel is on spot for allegedly deducting customer credit for listening to the audio played by the company when making a phone call which is not answered.

Three people; David Bala Bwiruka, a former Guild president at Makerere University, Rebecca Nambi and Brian Otim sued the telecom giant contending that the illegal deductions every time they called Amanyire has greatly inconvenienced and disrupted the progress of their work projects resulting in failure to achieve their targets, emotional and financial stress for which they are seeking punitive and general damages.

In the case filed before Commercial Court in Kampala, three people sued Airtel Uganda Limited for allegedly deducting their airtime credit for unanswered calls yet the persons being called had not activated their voicemail.

The telecom firm is jointly sued with Uganda Communications Commission (UCC).

Through their lawyers, the complainants contend that they are grossly disappointed in the experience they encountered while using Airtel’s network and are as well concerned at how many more other subscribers could have fallen victim to the company’s service scam during the outbreak of COVID-19 pandemic.

It is alleged that sometime in the months of March to May this year, Bwiruka, Nambi, and Otim who are workmates made several calls at different intervals to a one Daniel Amanyire and they noticed very unusual message alert showing airtime deductions from their credit balances each time Amanyire did not answer the call.

Meanwhile court has summoned Airtel Uganda Limited and Uganda Communications Commission to defend themselves against the claim.

UCC is sued because it is a statutory body mandated to regulate media, telecommunications and advertising.

Story courtesy of Alex Osiba